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Blog Details
Blog Directory ID Blog Directory ID: 1186
Blog URL Blog URL: http://mindoverheart-heartovermind.blogspot.com/
Google Pagerank Google Pagerank: N/A
Blog Description Blog Description: The author vomits out her confusion about miscellaneous things that make up the diaspora of life (and will also use big words that will be pathetically out of context)
Blog Category Blog Category: Personal Blogs
Blog Owner Blog Owner: Shaili
Blog Added Blog Added: December 02, 2007 11:35:16 AM
Blog Audience Rating Audience Rating: General Audience
Blog Country Blog Country: United States United States
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Latest Blog Post from Mind Over Heart Vs Heart Over Mind

RSS Feed From the heart of a fellow blogger

A fellow blogger has written a heartrending story of his leaving the Kashmir valley in his childhood. Please read it and be touched the same way as I was.

http://jhustju.blogspot.com/2008/05/cry-of-valley.html

"A cold winter night has fallen outside and the power cut makes it all the more gloomy inside. Huddled together in the warmth of blankets and a kerosene lamp we just sit silently watching each others expressions. I am too young a kid to understand the full implications of what is happening and my younger sister is busy watching a small bug circling the candle our mother had lit in the gallery just outside the kitchen. My thoughts drift from game of cricket I'd played earlier that day to how bright the snow makes outside look. Among all these childish thoughts is a nagging feeling that I'm just not able to get rid of. I feel I'm never going to be in this house again. Never ever in my life will I play cricket with these friends again. Never ever will mother and father have the careless laughs that I so love. Never ever will the things be same again....."

RSS Feed Of co-incidences and vagrants


I was just leaving with a friend from near Memnagar fire station at five fifteen pm, when I saw him. He was a vagrant, walking by, without any purpose. He had black, bushy hair and a beard. His face was oily and his clothes were unclean, smeared with mud and dust and other filth. He was walking barefoot in the rain, as if being aimless was his only goal in life. A contrast to all the other people, who were hustling by, in spite of the rain.
I never knew when he came and stood some metres away from me but my instinctive alarm bells soon started ringing. We women always come to know when a male starts staring. He looked at me from head to toe and then started staring lewdly at me with a strange, mysterious smile. I felt irritated at first and then a little scared. I moved some distance away and was glad to see that my friend had started the vehicle. I left the place and I felt relieved, of what, I don't know. That was the end of the story, or so I thought!
Just the next day, I was waiting for a friend who was going to pick me up at the crossroads near Sal Hospital. My friend was late and I was hoping she would come soon. Just then the same vagrant walked by. He saw me and stopped just in front of me. He stared at me and gave that same spooky smile again. I didn't know how to react. I gave him an irritated look but he continued standing there, staring and smiling. I moved away from there and stood behind some rickshaws parked nearby. I hoped he wouldn't follow me. I was cursed my friend for being late.
I heaved a sigh of relief when he crossed the road and walked ahead. Until my friend came there, I kept looking from behind the rickshaw, following his path and hoping I never see him again. My heart was still beating at full speed. It only came to a still when I reached my destination.

I remember his face. And, I think I always will. And his strange, mysterious smile.


RSS Feed Morning and mourning in Ahmedabad



I had never really liked the Ahmedabad weather. After living in Surat the most of my life, I cursed the mind-freezing cold in the winter, the torturous heat of the summer and this year, I was waiting anxiously for the evasive rain to cool my spirit like the rest of the residents of this city. I hated how the streets would get water logged and the endless stream of traffic on the roads. I constantly criticized how the streets were dug up just before the monsoons. I did not like the constant money minding attitude of the people. I used to argue about which city is better with my Amdavadi friends. My loyalty to Surat would always triumph in the end and I would defend it with all my heart.

Today, I am not in the mood to criticize, or to berate, or even say one single word against this city. But yes, I am angry, at the people who planned the blasts in the city that has grown over me in the past three years. I am angry at the people who dared to attack my people. These terrorist outfits have threatened both Ahmedabad and Surat, cities I am attached to. I only hope and pray that Surat does not suffer the same fate as Ahmedabad.

Violence is never the solution of any problem. It is time everybody (Both Hindus and Muslims) realized that.




RSS Feed The Reliance Saga continues....

Here's my whole communication with Reliance 'service assurance' cell. I felt like hitting my head on a wall everytime I saw their reply. I am still confused whether I should laugh or cry...

(I sent the same email to servic assurance cell AND customer care)

----Original Message-----
From: Shaili (****@gmail.com)
Date: Saturday, May 31, 2008 04:41 PM
To: contact@relianceada.com (contact@relianceada.com)
Subject: Amount paid but USB datacard not given.

From a Reliance outlet (7, A.P.M. Shopping Mall, Nr. Sun-N-Step Club, Satadhar Cross Road, Ahmedabad, 380061), I paid Rs. 2800 (on 25th April, 2008) for a USB data card (First 2 months unlimited and then postpaid plan). I submitted the required documents also at that time. Since I am a college student living in Ahmedabad, I had submitted address proof documents of my home in Surat. The person at the outlet (A lady called Lopa) said that the USB data card will be given only after activation which would take atleast 1 week. She said she would call me when the process was finished.
When I went to the outlet again since I hadn't been notified, I was told that the franchisee had changed and gave me a phone no to talk to the previous owner. I called the person but he kept promising to send the data card to my place but didn't do so for at least 4-5 days inspite of my calling him everyday. I went to the outlet again and the owner there told me to talk to Mr. Sanjay Thakker at the Ahmedabad head office. I talked to him and he said that something would be done about it and then Mr. Arvind called me and said that he will send me the data card. He also kept on promising me but nothing was done. I finally told him to give me my money back but he refused to give me my money. I went to the the Ahmedabad Head Office and talked to a Mr. Tushar Chaudhari and asked him to give me the money back. He was very rude and unproffesional. He said to contact the Reliance franchisee where I paid the money and that Reliance is not responsible for this. I was highly offended by his manner. I have been calling people from the last 15 days but nothing has been done about this. I do not want a data card now since I am very dissapointed with the kind of service that Reliance has offered to me. I am sorely tempted to not avail of any reliance services in the future. I wish to know why Reliance is giving its names to its franchisees if it does not consider itself responsible for them. I want my money back. Kindly look into the matter before I have to take any extreme steps.
---------
2 Jun 2008 18:22
subject RE:'RIL=002-580-129'Reference your mail
Dear Customer,

We tried contacting you on the number provided, but unable to reach you.

With reference your mail received at Service Assurance Cell,please forward the following details to us at the earliest:

* Reliance Data Card number
* Your CAF (Customer Application Form) number (Billing Account No.).

We would require the same to assist you better.

Yours sincerely,

Hetal Shrivastav
Service Assurance Cell
Reliance Communications

--------
"serviceassurancecell@relianceada.com"
date 2 Jun 2008 11:41
subject Re: 'RIL=002-580-129'Reference your mail
mailed-by gmail.com
I haven't been given any data card number. I do not know the form no. I only have the bill. There is no information pertaining to your query on the bill except that I have paid the amount (Rs. 2800/-) and the card is yet to be given.
You can contact me at any time between 10 am to 4 pm. I do not have any alternate phone number. Since other people have managed to reach me at the number that I gave you, I suppose you should just try harder.
I hope some solution will be reached as soon as possible and I will get my money back since I am losing my patience with Reliance.

----------


date 2 Jun 2008 18:22
subject RE:'RIL=002-580-129'Reference your mail
Dear Customer,

We tried contacting you on the number provided, but unable to reach you.

With reference your mail received at Service Assurance Cell,please forward the following details to us at the earliest:

* Reliance Data Card number
* Your CAF (Customer Application Form) number (Billing Account No.).

We would require the same to assist you better.

Yours sincerely,

Hetal Shrivastav
Service Assurance Cell
Reliance Communications
-----
"serviceassurancecell@relianceada.com"
date 3 Jun 2008 16:50
subject Re: 'RIL=002-580-129'Reference your mail
mailed-by gmail.com
I am telling you, no data card number has been provided to me. In fact, NO DATA CARD HAS BEEN GIVEN inspite of my paying Rs. 2800. Similarly, no CAF number has been provided. I only have the bill (no. 851)

Try putting +91 instead of 0 in the phone no provided. Hopefully you'll be able to reach me.

Shaili Desai.

---------

The lady finally managed to call me after this and asked for the same things again. She was talking as if she had learned by heart what she was going to speak in English. When I asked whether she had actually read my mail, she answered using wrong english. When I told her that I hadn't been given any data card number/customer application number and it also hadn't been provided on the bill of receipt, she asked for the receipt number (which I gave) and the phone number written on the bill. I gave the number of the franchisee owner since that was the only phone number on the bill.
Now they have confused my complaint. It seems that I am a 'proud' owner of a reliance mobile and I am wishing to terminate it rather than go after my quest for still-not-received-data card. Phew!


4 Jun 2008 17:24
subject 'RIL=002-593-060'Reference your mail
Dear Customer,

This is in reference to your mail received at Service Assurance Cell, please note that your request is logged as service request ID #######. We are working on the same and will respond to you in next four business working days.

Yours sincerely,

Hetal Shrivastav
Service Assurance Cell
Reliance Communications

(The same email repeating itself for the next few times with different complaint ids)
---------
12 Jun 2008 20:06
subject RE:'RIL=002-580-129' Reference to your Service Request ID 69672578
Dear Customer,

With reference to your Service Request logged with us, as per confirmation received from relevant department that the issue has been farwarded to Tushar Chaudhari and will resolve shortly and will keep in touch with you.

Yours sincerely,

Haresh Kaka
Service Assurance Cell
Reliance Communications
------
"serviceassurancecell@relianceada.com"
date 16 Jun 2008 11:37
subject Re: 'RIL=002-580-129' Reference to your Service Request ID 69672578
mailed-by gmail.com
I had already talked to Mr. Tushar Chaudhari. He was not helpful at all. He talked very rudely with me and insisted on my submitting documents again. With all my experience with how reliance employees like him talk to customers like me, I do not wish to associate myself with reliance again. I do not want a data card. I only want my money back.

Shaili Desai
------

19 Jun 2008 09:36
subject 'RIL=002-646-271'Reference your mail
Dear Customer,

With reference to your mail regarding your Reliance Mobile number 937500####, please note that your request is logged as Service Request ID 704#####. We have escalated the same to the concerned department and will respond to you in next four business working days.

Further regarding your complaint against problems faced with Reliance Executive, please note that we have already taken your feedback and same would be reviewed by our management team.

Yours sincerely,

Sachin Thakkar
Service Assurance Cell
Reliance Communications

---------

"serviceassurancecell@relianceada.com"
date 20 Jun 2008 21:11
subject Re: 'RIL=002-646-271'Reference your mail
mailed-by gmail.com
The Reliance mobile number 937500#### is NOT my no. I did not apply for any reliance mobile. I applied for a data card and not a mobile. Do you even read the mails sent to you ? I am amazed at the ineptitude shown by the people at reliance. A person called Hetal Shrivastava called me and asked for the phone no written on the receipt of payment that I have. I wish you would teach your colleagues to be more articulate about what they are asking. I got a similar mail from her before that something would be done within 'four business working days' and so far, NOTHING has been done. Why don't you just refund my money back instead of 'escalating' to the 'concerned' department. So far, none of the reliance employees have shown any 'concern' for me.

Shaili Desai
--------

21 Jun 2008 11:56
subject RE:'RIL=002-646-271'Reference your mail
Dear Customer,

With reference to your mail received at Service Assurance Cell regarding your Reliance Data Card number 937500####, as informed to you please note that your request is logged as Service Request ID 704#####. We have escalated the same to the concerned department and will respond to you in next two business working days.

Yours sincerely,

Hetal Shrivastav
Service Assurance Cell
Reliance Communications

-------

"serviceassurancecell@relianceada.com"
date 21 Jun 2008 15:59
subject Re: 'RIL=002-646-271'Reference your mail
mailed-by gmail.com
That number is NOT my data card no. I haven't been given any data card no. as mentioned before a hundred times. Its the phone no of the franchisee owner. I don't know why this issue is being treated so lightly. I am tired of hounding after you people. Why do you get salaries if you can't solve this small problem ? Nothing happens in your 'next four business working days'. Do not call yourself the service assurance cell because till now I haven't received any service. I haven't received the data card that I paid for and not even returning my money back. If I do not get my money back, then be sure that I'll be going to the consumer court and file a complaint against reliance. Do something rather than procrastinating.

-----------

22 Jun 2008 09:54
subject RE:'RIL=002-646-271'Reference your mail
Dear Customer,

This is in reference to your mail received at Service Assurance Cell, please note that your request is logged as Service Request ID 706#####. We are working on the same and will respond to you in next four business working days.

Yours sincerely,

Hetal Shrivastav
Service Assurance Cell
Reliance Communications
--------

"serviceassurancecell@relianceada.com"
date 25 Jun 2008 15:03
subject Re: 'RIL=002-646-271'Reference your mail
mailed-by gmail.com
Please give me your contact number. Communicating by email is not serving any purpose. I do not think you are understanding my problem.

Shaili Desai.

------

28 Jun 2008 11:05
subject RE:'RIL=002-646-271'Reference your mail
Dear Customer,

With reference to your mail regarding termination of services for Reliance Mobile number 9375009393, we would request you to visit the nearest Reliance World Location and fill the termination form.

Further, we wish to inform you that you need to clear your outstanding due of Rs.1242.4/-.

The list of Reliance World Location in your area is attached for your reference.

Also, to your mail regarding contact details, please note that we are unable to process your request regarding the same. However, if you still face any issue we request you call Reliance Customer Care by dialling *333 or 3033 3333 from your Reliance Mobile or by dialling 022-3033 3333 from any other phone.

Yours sincerely,

Mihir Desai
Service Assurance Cell
Reliance Communications

----------

"serviceassurancecell@relianceada.com"
date 2 Jul 2008 11:05
subject Re: 'RIL=002-646-271'Reference your mail
mailed-by gmail.com
I am not understanding why you people are not able to understand such a small thing. I do not own any reliance phone number. I paid for a reliance data card which I haven't yet received. I am sick of the stupidity shown by every Reliance employee in handling my problem. I don't have any other option but to go to the CONSUMER COURTS. To hell with you.

RSS Feed 11 Commandments for Anil Ambani

I am seriously considering a career move. I think there?s more of a future in management consultancy than civil engineering. If my experience with Reliance managers is any indication, then Reliance is tottering on the brink of a huge battle against disgruntled and dissatisfied customers like me. HR in Reliance seems to be an alien concept. I?ll introduce it and teach some manners to its employees and Anil Ambani will pay me millions for revolutionizing HR practices in his stinking company. Then I can write a book about it, which will earn more millions for me (Since it will be heavily priced, good advice doesn?t come free, you know!). My book will probably become a ?Must-Read? for wannabe HR Managers! Whoa, my life is set!

My Eleven Commandments for Anil Ambani

  1. Thou will concentrate more on increasing quality of products rather than negotiating expensive deals will foreign companies.
  2. Thou will not give any more false promises.
  3. Thou will teach employees how to count.
  4. Thou will teach employees some basic manners and not take customers for granted.
  5. Thou will not allow employees to take very long lunch breaks and keep customers waiting.
  6. Thou will be responsible for its franchisees and make rules to keep a detailed record.
  7. Thou will fire the employee who was rude and unprofessional to this author.
  8. Thou will not hire robots for replying to mails sent to customer care (or the 'service assurance' cell for that matter).
  9. Thou will pay a million dollars for this advice.
  10. Thou will give this author?s money back.
  11. Thou will insist on providing free unlimited internet access for the next five years for this author who has been wronged.

Well, if any one of you has had bad experiences with Reliance, then do tell me. We?ll sit together on weekends and crib over Reliance and make an Orkut community ?I HATE RELIANCE?.

P.S. Free autographed copies of my book ?How I made Reliance reliable? (A Soon-to-be Best seller) to the person who comes up with an excellent four letter word for Reliance! :-)



RSS Feed Relying on Reliance- A reflection of the state of things in India


I suppose it was my mistake. I should never have paid the money. People tend to forget things when money comes into their hands even if it is a sum of Rs. 2800(Small for a crorepati but definitely big for a middle class college student like me). I paid the money for a USB data card, which I am yet to receive, even after a month has passed.
I have been calling people everyday, from the last few weeks, nagging them to death but my complaint keeps getting shunted from one Reliance employee to another, each one of them promising to send the data card today. I have heard so many excuses too. ?Sorry ma?m, I had to go to the hospital today, so I couldn?t send it.? Now, my 2800 bucks are paying for his hospital bills! I am still waiting for my beloved data card. I am tired of calling up people everybody. I just want my money back. When I asked for my money back, I was tersely refused. ?Hun paisa paccha nahi aapu.? That?s what I heard from the last ?reliable? person from Reliance.
You know, I can?t help but correlate this with the state of Indian politics. Our politicians keep on giving false promises to the citizens of the country and we believe them. Why does it take so long for development projects to get completed? Why is it that work on roads starts just before monsoons? The verdict is delivered years after a crime has been committed. Why does it take so long to get things done in this country? Why does the government spend days meditating on one small thing to be done?
Of course, the fault lies in us voters too. We are the ones who get these people elected. But do we have any other choice? Either buy a data card from a very ?reliable? reliance (Well, he did promise me two months of unlimited internet access) or from a comparatively more expensive Tata Indicomm (which has a reputation of lousy customer service). So I chose Reliance and look what happened? Anil Ambani enjoys a salary which is probably more than what I will earn in my entire life, with my money (Yes, my 2800 bucks)!
This is how things are in the country. You either choose between BJP with Narendra Modi at its forefront, championing the cause of Hinduism and protecting people against ?terrorists? like Sohrabuddin or the Congress with its policies for more reservation, caring only about getting votes from the minorities and forgetting about the so-called majority. Well, at least Modi promises development! You vote for BJP and you get Narendra Modi who makes tall claims and challenges terrorists to have the temerity to attack Gujarat, inviting people to stone you when you are sitting in a house made of glass. Meanwhile, dormant terrorists abound in the state, silently, bidding their time. Yes Mr. Modi, you were instrumental in increasing foreign investment in Gujarat but how about doing something to decrease the crime rate and taking fast action in sexual harassment cases which seem to be increasing like global oil prices. Whoever you vote for, the result is still the same. Poverty still exists. Rapists still get away free. Developmental projects start but never get completed. Corruption still abounds and the honest tax payer?s money goes towards taking care of the security of politicians.

No wonder, we are a cynical lot.



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